Reference

Browse Our Most Asked Questions

We put together answers to the questions Bangladesh players ask us most often — from how bKash deposits work to navigating the lobby on mobile. If something isn't covered here, our support chat is always open.

bKash & Nagad DepositsAccount AccessWithdrawal StepsLobby NavigationMobile Wallet Help

Browse the Lobby Read FAQ

REACH OUR TEAM

Get Help When This Page Isn't Enough

Sometimes a FAQ answer doesn't cover your exact situation. Here are the ways to reach a real person on our side.

Discover What Defines Our Lobby Experience

These aren't payment methods — they're the building blocks that shape how sunpower feels when you use it daily.

Fast Mobile Loading

We optimised the lobby to load on 3G-speed connections common across Bangladesh. Pages render quickly even on budget handsets, so you spend time choosing a game rather than watching a spinner. That matters when you're on the go.

Cricket Sportsbook Section

IPL, BPL, and international cricket sit in their own sportsbook tab. We highlight upcoming matches and markets so you don't dig through football listings to find the cricket you follow. One tap from the lobby gets you there.

Live Casino From Real Studios

Tables streamed from professional studios by providers like Evolution give you a real-dealer experience on your screen. Audio, video and chat run smoothly, and you can switch tables without reloading the page.

Crash Games in the Lobby

Games like Aviator and Bet On Crash sit in their own crash category. The multiplier rises in real time and you decide when to cash out — quick rounds that fit a five-minute break or a longer session.

Single Wallet for Everything

Deposits, bets, and withdrawals all run through one account wallet. No splitting funds between a casino balance and a sports balance — move between slots, live tables and sportsbook markets without transferring anything.

Consistent English Interface

Every menu, button and notification displays in English built for Bangladesh players. No mixed-language confusion, no machine-translated labels. The interface reads naturally from account creation to cashout confirmation.

Open This Page Before You Message Support

Most queries we receive through live chat fall into a handful of categories: deposit confirmations, withdrawal timelines, account verification steps, and lobby access on older Android devices. We wrote this FAQ page so you can find those answers without waiting in a queue. Each answer below reflects how sunpower actually operates — the steps you follow inside your account dashboard, the payment

rails we connect to (bKash, Nagad, Rocket), and the real behaviour you see on screen. If your question involves a specific transaction reference or an account lock, reach out to our support team directly through the chat widget on any page. For everything else — how to switch between live tables and slots, what happens after you submit a withdrawal request, whether

you can use the same bKash number for deposits and cashouts — scroll down. We keep this page updated whenever we change a process or add a new payment option, so bookmark it and check back when something feels unfamiliar.

bKash
Nagad
Rocket

FAQ VS SUPPORT CHAT

Switch Between Self-Service and Live Help

Not sure whether to read this page or message our team? Here's a quick comparison of when each option fits.

Simple Deposit Question

If you want to know which wallet apps we accept or how to find the deposit number, this FAQ page gives you the answer in seconds — no wait, no queue. Scroll to the payments spotlight card above.

Transaction-Specific Issue

When a specific deposit hasn't arrived or a withdrawal is stuck, live chat is faster because the agent can look up your transaction reference and check our payment processor in real time.

Account Verification Steps

The FAQ covers the general process — what documents we ask for, when we ask for them, and how long verification typically takes. If your submission was rejected, chat with support for the specific reason.

Lobby Navigation on Mobile

Questions about finding games, switching categories, or using filters are answered on this page. We describe the exact layout and gestures so you can try them immediately without waiting for an agent.

Withdrawal Timing

This FAQ explains what happens after you submit a request and what the verification step involves. If your particular cashout has been pending longer than expected, contact support with your username ready.

Cricket or Sports Betting Access

Want to know whether sportsbook markets including IPL and BPL cricket are available from your region? The FAQ clarifies that access depends on local law and eligible regions. Support can confirm your specific account status.

Technical Errors or Bugs

If a game won't load or the lobby displays incorrectly, send a screenshot to our email or live chat. The FAQ covers general device requirements, but a bug report needs the team to investigate your session directly.

WHY PLAYERS TRUST US

Browse the Signals That Back Our Answers

Every answer on this page reflects how we actually run the platform. Here is what supports the accuracy of our FAQ content.

Operator-Written Content

Each FAQ answer is written by the team that builds and maintains sunpower — not outsourced to a content farm. We describe the exact screens you see and the actual steps you follow because we designed them.

Real Payment Rail References

When we say bKash, Nagad or Rocket, we mean the same apps sitting on your phone right now. We name only the wallets our system actually connects to, so you never arrive at a dead-end deposit screen.

Updated After Every Change

Whenever we adjust a withdrawal flow or add a provider to the lobby, this FAQ page gets revised the same week. Outdated answers erode trust, and we take that seriously.

Device-Tested Answers

Our support team tests lobby access on budget Android handsets and mid-range iPhones before we publish mobile-related answers. If we say something works on cheap data, we've checked it.

No Invented Figures

You won't find made-up statistics on this page. We state what we can verify — supported wallets, categories in the lobby, encryption standards — and leave out numbers we can't back up.

Transparent Process Descriptions

Rather than vague reassurances, we walk you through the actual process: the PIN confirmation on your wallet app, the ID photo upload during verification, the filter bar in the lobby. Concrete steps you can follow.

PLATFORM SNAPSHOT

Check What We Support at a Glance

Local mobile wallets supported

Game categories in the lobby

SSL

Encryption on all account pages

Full English interface for Bangladesh

Browse Nine Questions We Hear Every Week

These are real questions from chat logs and emails, answered the way our support agents would explain them.

Open your bKash app, select send money, and enter the account number shown on our deposit page. Type your amount, confirm with your bKash PIN, and the funds appear in your sunpower wallet. Keep the transaction ID from the bKash confirmation screen in case support asks for it later.

For security, withdrawals go back to the same Nagad number linked to your verified account. If you need to change your registered number, contact support with your national ID and the new Nagad account screenshot. Once updated, future cashouts route to the new number.

We ask for a clear photo of your national ID (front and back) plus a screenshot of your mobile wallet profile showing your registered name. Submit both through the verification section inside your account settings. The check is one-time — once approved, you won't repeat it for future withdrawals.

After you request a cashout, our team reviews it to confirm your identity matches your wallet. If verification is already complete, processing moves forward without extra steps. If it seems stuck longer than expected, message live chat with your username and they can check the queue status directly.

Yes, our sportsbook tab includes IPL, BPL and international cricket markets. Access depends on your local law and eligible regions. Open the sportsbook category from the lobby and look for the cricket filter to see upcoming matches and available markets without scrolling through other sports.

We built the lobby to load on entry-level Android devices running on 3G-speed data. Pages are lightweight, and game thumbnails load progressively so the interface stays responsive. If a particular game takes longer to open, try closing other apps to free memory on your device.

Use the category tabs at the top of the lobby — tap slots, live casino, crash games or sportsbook and the view updates without a full page reload. Your account balance stays visible throughout, and any in-progress live table session remains active in the background until you close it.

All account pages use SSL encryption, which means data between your device and our servers is scrambled during transfer. We also require PIN or OTP confirmation on sensitive actions like withdrawals and password changes. Keep your login details private and avoid sharing your OTP with anyone.

First, refresh the page and check your internet connection — a weak signal can stall the game loading screen. If it still won't open, try clearing your browser cache or switching to a different browser. For persistent issues, send a screenshot to our support chat so the team can identify whether the problem is device-specific or on our side.

From the main lobby, tap the crash games category tab. Aviator, Bet On Crash and similar titles appear there grouped together. If you don't see the tab on a smaller screen, swipe left on the category bar to reveal additional options. You can also use the search icon and type the game name directly.