Reference

Check How We Protect Your Information

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket.

Data CollectionAccount SecurityPayment PrivacyYour RightsCookie Use

Browse Our Full Privacy Stance

sunpower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sunpower, we ask for identification details such as your name, phone number and email address. This information lets us verify your identity before processing any withdrawal through bKash, Nagad or Rocket. We also collect device data — your browser type,

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screen size, operating system and IP address — so we can serve the correct mobile layout and detect unusual login attempts on your account. Transaction records are kept for the period required by applicable regulation in the regions where our service is accessible; availability depends on
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your local law and eligible regions. We do not sell or rent your personal data to third-party advertisers. When a payment provider such as bKash, Nagad or Rocket processes your deposit or withdrawal, only the minimum information needed to complete that transaction is shared with them
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under their own data-handling terms. Cookies and similar tracking files help us remember your language preference, keep your session active, and understand which lobby sections you visit most. You can adjust cookie behaviour in your device browser settings at any time. If you close your account,
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we retain records only for the minimum period our compliance obligations require, after which they are permanently deleted from active systems. For anything unclear, our support channels are always open so you can ask exactly what we hold on you and request corrections.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

If you want to know what data we hold, ask for a correction or request deletion, reach us through any of these channels. We aim to respond within a reasonable timeframe and will confirm your identity before releasing any personal records.

DATA HANDLING DETAIL

Explore How We Manage Your Account Data

We handle six core areas of your privacy. Each one is designed around keeping your bKash, Nagad or Rocket transactions and personal details under your control, with clear steps if you ever want to change or remove something.

Data We Collect

We store your name, phone number, email, device type and IP address. Payment transaction records include amounts, timestamps and the mobile wallet used — bKash, Nagad or Rocket. We do not record full wallet PINs or passwords in our systems.

Cookie Practice

Session cookies keep you logged in while you browse. Analytics cookies help us see which lobby areas get traffic so we can load them faster on low-data connections.

Account Security

Your login uses a one-time code sent to your registered number, plus an account password. Unusual device logins trigger a secondary verification step. All data moves over encrypted channels between your device and our servers.

Data Retention

Active account data stays as long as your account is open. After you close it, we keep records only for the period local compliance obligations require in eligible regions, then purge them from live storage permanently.

Third-Party Sharing

We share transaction data with bKash, Nagad or Rocket solely to complete your deposit or withdrawal. We do not sell data to advertisers or share browsing behaviour with unrelated companies. Analytics tools receive anonymised, aggregated traffic data only.

Your Control Options

You can request a full data export, correct inaccurate details, withdraw marketing consent, or ask for account deletion. Submit requests via live chat, email or the data section inside account settings — we process them after identity verification.

Get Answers About Your Privacy Rights

Below are the questions we hear most about data handling. If your specific concern is not covered here, open a live chat session and our team will address it directly.

We ask for your name, mobile number and email address at sign-up. Your device type, IP address and browser version are logged automatically to secure your session and serve the right layout on your phone or desktop.

Only the minimum needed to process your deposit or withdrawal — your account reference, amount and timestamp. We never send your full profile, browsing history or account password to any payment provider.

We retain closed-account records only for the period required by compliance obligations in the regions where our service operates. Once that window ends, data is permanently removed from active databases.

Yes. Log into your account, open the data section in settings and request an export. You will receive a file summarising your profile details, transaction history and session logs within a few working days.

Head to account settings and edit your name, email or number directly. If the field is locked for security reasons, open a live chat request and an agent will verify your identity before making the change.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can block or clear them through your mobile browser privacy settings — though blocking session cookies will log you out.

No. Your bKash, Nagad or Rocket PIN is entered within those providers' own secure interfaces. We never see, store or have access to your wallet PIN at any point during a transaction.

All traffic between your device and our servers is encrypted. Login requires a password plus a one-time verification code sent to your registered number, adding a second layer if someone else tries to access your account.

Yes. Toggle marketing communications off inside account settings, or reply STOP to any SMS we send. Your account stays active and fully functional — only promotional messages stop.

Reach our data team via live chat or email with the subject 'Privacy Concern.' We investigate within a reasonable timeframe, confirm findings and explain any corrective steps taken, all after verifying your account ownership.

Check How We Protect Your Information

Open a Privacy Request With Our Team

Explore How We Manage Your Account Data

Data We Collect

Cookie Practice

Account Security

Data Retention

Third-Party Sharing

Your Control Options

Get Answers About Your Privacy Rights

01 What personal data does sunpower collect when I register?

02 Does sunpower share my data with bKash, Nagad or Rocket?

03 How long do you keep my records after I close my account?

04 Can I download a copy of all data you hold on me?

05 How do I correct wrong information on my profile?

06 What cookies does the site use and can I block them?

07 Is my payment PIN stored on sunpower servers?

08 How is my connection to sunpower secured?

09 Can I opt out of marketing messages without closing my account?

10 Who do I contact if I believe my data was mishandled?

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