Reference

Check Our Terms Conditions Before You Start

These Terms & Conditions govern how you use sunpower, from account creation through to withdrawals via bKash, Nagad or Rocket. Read them so you understand your rights and our obligations. Access depends on your local law and eligible regions.

Account Creation RulesPayment TermsWithdrawal ConditionsDispute ProcessAccount Closure

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Browse the Full Terms That Apply to You

sunpower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on sunpower you agree to abide by every clause set out here. These terms form a binding agreement between you and the platform operator. We may update these conditions periodically, and continued use of your account after changes are posted means you

1
accept the revised version. You are responsible for reviewing this page each time you log in after an update notification appears on your dashboard. All financial transactions processed through bKash, Nagad or Rocket are subject to the individual payment provider's own terms in addition to ours.
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We do not control processing delays on the mobile wallet side, and any fees charged by your wallet provider sit outside our responsibility. If a conflict arises between these terms and a promotion-specific rule, the promotion rule applies to that promotion only — everything else defaults
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back here. Eligibility to hold an account depends on your local law and the regions we currently serve. We reserve the right to suspend or close accounts that breach these conditions, and we will notify you through the email or mobile number linked to your profile
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before taking action. Disputes follow the resolution path outlined in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Explore How sunpower Protects Your Information

We take account security, data retention, and cookie usage seriously because your trust depends on what we actually do, not what we claim. Below are the concrete practices that apply under these Terms & Conditions. Each point describes how we manage a specific part of your relationship with the platform so you can make informed decisions about your account.

Data Retention

We retain your personal information only as long as your account is active or as needed to resolve disputes. Once you request closure and all pending transactions clear through bKash, Nagad or Rocket, we begin our deletion cycle.

Cookie Usage

Our site uses cookies to keep you logged in, remember your preferred lobby view, and measure aggregate traffic. You can adjust cookie preferences in your browser settings at any time without affecting core account functionality.

Account Security

Your login credentials are hashed and stored separately from your personal profile data. We require OTP verification via the mobile number on file whenever a withdrawal request or password change is triggered from a new device.

Wallet Verification

Before your initial withdrawal through bKash, Nagad or Rocket, we verify that the wallet is registered under the same name as your sunpower account. This one-time check prevents misdirected funds and protects both parties.

Change Requests

You can request corrections to your stored data — name, mobile number, email — by contacting support with a valid ID reference. We process verified change requests within a few working days and confirm via your registered contact method.

Third-Party Sharing

We do not sell your data. Limited information may be shared with payment processors to complete transactions or with authorities if required by applicable law in your jurisdiction. You will be notified if a disclosure request affects your account.

POLICY CONTACT PATHS

Open a Conversation About These Terms

If any clause here is unclear or you want to request a change to your account status, reach out through the channels below. We handle terms-related queries with the same priority as payment issues because your rights matter to us. Response windows depend on volume, but we aim to acknowledge every message within the same calendar day.

Switch to These Common Questions About Our Terms

Below are the questions players in Bangladesh ask us most often about the Terms & Conditions. Each answer points you to the relevant process or explains what the clause means in practice. If your question is not listed, open live chat and reference the section number.

We review the breach severity first. Minor issues get a warning via your registered email or SMS. Serious violations — like operating multiple accounts or submitting fraudulent wallet details — may result in immediate suspension and forfeiture of any pending balance.

No. Each person may hold one account only, tied to one verified mobile number and one verified bKash, Nagad or Rocket wallet. Duplicate accounts discovered during routine checks will be merged or closed, and balances may be withheld pending review.

Open live chat or send an email requesting closure. We will ask you to withdraw any remaining balance to your linked wallet first. Once funds clear and no disputes are pending, we deactivate the account and begin the data-deletion cycle described above.

Access and eligibility depend on your local law and the regions we currently serve. Certain promotions or features may be restricted in specific jurisdictions. We note region-specific exceptions on the relevant promotion page or within these terms where applicable.

We post a notification banner on your dashboard and send an email to your registered address. If you continue using your account after the change date shown in the notification, you accept the updated terms. You can always find the latest version on this page.

We collect your full name, mobile number, email, and the wallet details you provide for bKash, Nagad or Rocket. We also record device and browser information at login for security purposes. Full details sit in our privacy policy, linked from this page.

Yes. Raise a dispute through live chat or email within fourteen days of the transaction date. Include the transaction reference and your wallet confirmation screenshot. We investigate and respond with a resolution or an explanation of next steps.

Each promotion carries its own specific rules displayed on the promo page. Where those rules conflict with these general terms, the promotion-specific rules apply to that offer only. Everything else remains governed by the clauses on this page.

You must be of legal age in your jurisdiction to hold an account. We may request a government-issued ID scan and a selfie match before processing your initial withdrawal. Verification protects your wallet and keeps the platform compliant with applicable regulations.

Send an email to support referencing your registered mobile number and request a data export. We compile the file within a few working days and deliver it to your registered email in a standard format you can open on any device.

Check Our Terms Conditions Before You Start

Explore How sunpower Protects Your Information

Data Retention

Cookie Usage

Account Security

Wallet Verification

Change Requests

Third-Party Sharing

Open a Conversation About These Terms

Switch to These Common Questions About Our Terms

01 What happens if I break a clause in these terms?

02 Can I hold more than one account?

03 How do I close my account voluntarily?

04 Are these terms the same for all regions?

05 How will I know when the terms change?

06 What data do you collect when I create an account?

07 Can I dispute a transaction under these terms?

08 Do these terms cover promotional offers too?

09 What age or identity verification is required?

10 How do I request a copy of my stored personal data?

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