Reference

Check How We Handle Legal Matters

We keep our legal stance clear so you know exactly where you stand. Access to sunpower depends on your local law and eligible regions, and this page explains what that means for your account, your data and how we process payments through bKash, Nagad…

Region-dependent accessData protection policybKash, Nagad, Rocket contextAccount transparency
sunpower Check How We Handle Legal Matters
POLICY CONTACT PATHS

Open a Conversation About Legal Questions

If you have a legal concern or need clarification about how our policies apply to your account or region, reach us through the channels below. We handle legal-related queries with priority and aim to respond clearly without redirecting you in circles.

Team online

Live Chat

Open live chat from any page on the site. Legal and policy questions get routed to a specialist queue. You can ask about data requests, account restrictions or eligibility clarification without waiting for email replies.

Email Support

Send your legal query by email with your account ID and a clear description of your concern. We reply to policy and data-related messages ahead of general support tickets. Include any relevant documents upfront to speed things along.

Account Settings

Head to your account settings panel to view your current verification status, any active restrictions and submitted documents. If your access has been limited for legal or compliance reasons, the reason code appears here alongside next steps.

DATA AND ACCOUNT HANDLING

Explore How We Protect Your Information

We take a practical approach to data handling and account security. Below are the specifics of what we store, how long we keep it and what you can do about it. Every item here is something you can act on through your account panel or by contacting our support channels directly.

Data We Collect

We store your name, contact details, payment identifiers (bKash, Nagad or Rocket account numbers) and login activity. We do not sell personal data to third parties. Collection is limited to what we need to operate your account and process transactions.

Cookie Usage

Our site uses functional cookies for session management and preference storage. No advertising trackers run without your consent.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you change your device, a secondary verification step kicks in. We encrypt stored credentials and never display full payment details in your dashboard — only masked references appear.

Data Retention

We retain account data for as long as your account remains open plus a reasonable period after closure for regulatory record-keeping purposes. Once that period passes, personal identifiers are anonymised or deleted from our active systems entirely.

Your Rights

You can request a copy of all data we hold on you, ask for corrections or request deletion subject to our retention obligations. Submit these requests via email or live chat.

How to Request Changes

To update personal details, change your linked bKash, Nagad or Rocket number, or request account closure, open a support conversation and provide your account ID. Identity verification is required before we process any change to prevent unauthorised modifications.

Switch to Answers on Common Legal Questions

These are the questions we hear most from account holders about legal access, data rights and policy enforcement. Each answer reflects how sunpower actually operates — no generic filler.

Access depends on your local law and eligible regions. We do not guarantee universal availability within any country. You are responsible for confirming that accessing the platform is permitted where you reside before opening or using an account with us.

We monitor regulatory developments and may adjust account access if your region's status changes. You would receive a notification explaining the change and any impact on your balance or withdrawal options. Active balances are handled according to our terms.

Yes. Submit a data access request through live chat or email with your account ID. We compile and deliver a copy of your stored personal data within a reasonable timeframe. The response includes account details, transaction logs and any verification documents on file.

Contact support with your account ID and request closure. After identity verification, we close the account and begin data anonymisation once the retention period expires. Outstanding balances must be withdrawn via bKash, Nagad or Rocket before closure completes.

Restrictions typically trigger when our compliance checks flag location inconsistencies, incomplete verification or suspicious activity. The restriction reason appears in your account settings. Contact support with your account ID to begin resolving the issue and restoring access.

We do not sell or share your bKash, Nagad or Rocket account numbers with external marketing parties. Payment data is shared only with our processing partners to complete your deposits and withdrawals, and only the minimum information required for that transaction.

You must meet the minimum age requirement set by your local jurisdiction. During verification we may request an official identity document that confirms your date of birth. Accounts that fail age verification are suspended and any balance is returned where possible.

We retain anonymised records for a limited period after closure to meet regulatory record-keeping obligations. Personal identifiers are removed from active systems once that period ends. The exact duration depends on applicable requirements in your region.

Yes. Open a support conversation, provide your account ID and the new bKash, Nagad or Rocket number you want linked. We require identity verification before processing the change to make sure nobody else modifies your payment path without your knowledge.

No. Nothing on this site constitutes legal advice. We outline our own operational policies and access conditions, but determining whether access is lawful in your specific location is your responsibility. Consult a qualified local professional if you are unsure.